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Get the Reverse Logistics SLA Built By Ops Experts

Every missed pickup or vague handoff drains margin and trust. This editable template gives your team a proven framework to manage big and bulky returns with clarity and control.

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Why Reverse Logistics Needs Its Own Playbook

Most service level agreements stop at outbound. Returns are left to fend for themselves, even though they involve higher-value freight, more touch points, and bigger risks. This free SLA template helps you define clear performance standards for pickups, communication, and handling so your reverse flow runs as smoothly as outbound.

Clear roles and responsibilities

Define who owns each part of the reverse flow, from pickup scheduling to final handling. Everyone knows their lane, so nothing slips through the cracks.

Performance metrics that matter

Track KPIs that actually move margin, like on-time rate, damage rate, documentation accuracy, and total cycle time. Use targets that make accountability easy.

Exception handling made simple

Create a clear escalation path for issues. When something goes wrong, your team knows how to respond and who to loop in.

Visibility at every step

Use standardized data capture and photo documentation to verify condition, timing, and proof of completion. No more disputes or missing info.

Safety and compliance built in

Protect your people and your partners. Set expectations for certifications, PPE, and handling standards for every bulky or high-value item.

Continuous improvement framework

Review results, identify gaps, and adjust quarterly. The template makes it easy to keep your SLA relevant as your network evolves.

Download our free SLA template.

Build structure, consistency, and accountability into every return.
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Reverse Logistics Resources

Returns as Competitive Advantage

Make Returns Work Harder

Keith Jesse shares how forward-thinking logistics leaders are using data and standardized processes to turn reverse logistics from a cost center into a driver of efficiency, profit, and customer trust.

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Reverse Logistics Post Peak (3)

Surviving Returnuary

Lauren Mitchell shares how top retailers prepare for the post-holiday surge by tightening reverse logistics, reducing damage, and turning returns into a better customer experience.

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Bungii Reverse Logistics Metrics (1)

Measure What Matters in Reverse

Josh Camacho, Bungii’s COO, breaks down the five reverse logistics metrics every ops team should track to expose where value is lost, improve predictability, and build control across the network.

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Ready to upgrade your reverse logistics program?

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